Privacy Policy

Last modified: February 2022 

This policy explains how your personal information is collected, used, and disclosed by Silicon Harlem LLC dba Better Broadband and any network partners, contracted service providers or affiliates (together, “Silicon Harlem”, “Better Broadband”, “BetterB”, “we”, “our” or “us”) when you visit our websites or use our services (including services provided on all websites, emails, newsletters, distributions, and any mobile apps of Silicon Harlem) (collectively “website”). This policy does not apply to any of our products or services that have a separate privacy policy.

We are committed to protecting your privacy and any information that you share with us. This Privacy Policy also tells you about the rights and choices you may have when it comes to your personal information. While we cannot guarantee the security of your information, we are committed to protecting your privacy in accordance with steps described below. If you have any questions about this information, please contact us at This email address is being protected from spambots. You need JavaScript enabled to view it. 

Rights & Principles

With respect to general privacy and specifically to this privacy policy, we adhere to the following basic principles:

  • We strive to be transparent and open in how we collect, use and share your data.
  • We focus on collecting only the most essential data necessary to facilitate your use of our services.
  • We offer opportunities for you to provide additional information, but we do not require it.
  • We store data for as long as we have good reason to keep it.
  • We try to make it easy for you to control your data.

We believe that users (“you”) benefit from privacy policies that ensure transparency and control over personal data. Therefore:

  • You have the right to access your information that we have collected and store; you have the right to request a copy of the information we have about you;
  • you have the right to ask us to rectify any inaccuracies in information about you that we have collected and store; 
  • you have the right to ask that we transmit your data that we have collected on you, to another provider (if technically feasible);
  • you have the right to ask that we restrict processing of your data; you have the right to withdraw consent to the processing of your data;
  • you have the right to request that we remove information about you that we have collected and store; 
  • if, at any time, you have concerns about how we have used your personal information, you have the right to complain to a privacy regulator.

Application & Definitions

This policy applies to any personal information that you enter into your account on the primary website for Silicon Harlem as well as information that you enter on related websites that may be directly and indirectly be associated with Silicon Harlem or services that are provided on behalf of Silicon Harlem. 

Examples include:

  • Registration on the Silicon Harlem and sites directly related to Silicon Harlem
  • Engagement on related services, such as BetterB, over which we have direct control.
  • Registration at Silicon Harlem -related event websites or attendance at meetups, trainings and/or participation in webinars.

‘Personal information’ (“data”, “information”) is defined as any piece of data that can be used to identify you as an individual and excludes data that may identify you as a representative of a legal entity.

Public postings to Silicon or related sites, direct email communications to domains under our control, and engagement on social media platforms, all of which may expose personally identifiable information, are not considered personal information and are not the type of information protected by this privacy policy.

What information do we collect and use?

We collect personal information that you provide directly to us, including through our website or when you contact us with respect to our programs or initiatives. This may include your name, email address, phone number, online profile, log information, geography, demographic information, your opinions, and preferences, resume and other job application information, and any other information you choose to provide.

Examples of information that you may directly provide to us include:

  • basic contact information through website or event registration, such as name, email address, and username;
  • financial information generated through the processing of financial transactions, such as billing address and transaction identification;
  • specific information necessary for proper accommodations during event registration;
  • information that expresses your views, opinions, or beliefs, such as survey responses or answers to technical questions.

We use information that we obtain to:

  • Monitor and protect the integrity of our websites and services, and to prevent fraudulent or illegal activities.
  • Analyze and improve the performance and effectiveness of our websites and our services.
  • Personalize your experience on our websites and services, and to directly communicate with you.
  • Facilitate transactions, be they informational and/or financial, on behalf of users of our websites and/or paid services.

If you send us an email, fill out a form, call us or otherwise directly contact us, we will collect and retain that information so that we can respond to you. We will use and share information you provide to us only as described in this Privacy Policy.


Due to the nature of our services, we do not offer online services to children. Therefore, we do not identify it as relevant to control the age of users signing up for services.

Silicon Harlem does not knowingly collect information on any person under 18 years of age. We request that children under 18 (years old) do not provide information to us without the consent of a parent or guardian.

How do we collect information?

When you use a Silicon Harlem website, Silicon Harlem may automatically collect information including personal information, such as:

Log Information: Silicon Harlem may collect log information about your use of our website, including the type of browser and device you use, access times, pages viewed, your IP address, links clicked, and conversion information and the page you visited before navigating to a Silicon Harlem website.

Information Collected by Cookies and Other Tracking Technologies: 

Silicon Harlem may use various technologies to collect information, including cookies and web beacons. Cookies are small data files stored on your hard drive or in device memory that help improve its website and your experience, see which areas and features of its websites are popular, and count visits. Web beacons are electronic images that may be used in a website or emails and help deliver cookies, count visits, and understand usage and campaign effectiveness. This information is used to improve website performance and for Silicon Harlem’s business purposes. You may wish to visit, which contains comprehensive information about types of cookies, how they are used, and how you manage your cookie preferences.

In connection with the use of our websites and services, Silicon Harlem may allow others to provide analytics services. These entities may use cookies, web beacons, and other technologies to collect information about your use of our website, including log information. This information may be used by Silicon Harlem and others to, among other things, analyze and track data, determine the popularity of certain content, and better understand your online activity.

Other Personal Information 

Information You Provide to Us

Examples of information that you may directly provide to us include:

  • basic contact information through website or event registration, such as name, email address, and username;
  • financial information generated through the processing of financial transactions, such as billing address and transaction identification;
  • specific information necessary for proper accommodations during event registration;
  • information that expresses your views, opinions or beliefs, such as survey responses or answers to technical questions.

Financial information, such as credit card numbers, is not stored in our systems and is managed by and governed by the data policies of the payment processors we use.

We do not ask for, require, or otherwise track information that is unnecessary to the operation of Silicon Harlem such as social security numbers, or equivalent government identification numbers, medical information, or date of birth. 


Information We Collect Automatically or Through Our Services

We collect some information automatically through use of our services or through third-party services. 

In addition to data that we explicitly ask for during user interaction, such as name, email, phone, etc., we collect data that browsers, devices, and servers typically make available including IP addresses and language preferences that may be required for the optimal use or general operation of our services. We may approximate device location based on IP addresses.

Information acquired in this manner is not automatically associated with any personally identifiable record or related information. Said information is not anonymized and could be used for the purpose of identification should there be an operational or legal requirement to do so.

Information We Collect Through 3rd Party Services

Silicon Harlem may use third-party software to monitor and deliver our services. We do not own or control these third parties and therefore cannot ensure that their policies of data collection, storage, and use are in compliance with CCPA or GDPR. You should review their rules and policies when using third-party software not developed by Silicon Harlem. 

We use website analytics software (Google Tag Manager, Google Analytics) to track website user engagement and related behavior for the purpose of improving our services. Data collected includes IP addresses, unique device identifiers, browser types, device types, operating systems, etc. as well as behavioral data such as clicks, page views, durations, visit dates, etc.

Analytics are used to gauge interest in the overall project as well as to determine the effectiveness of websites under our control. Analytics are not used in any way to personally identify users and therefore are not governed by this privacy policy. Users may avoid analytics tracking by declining the use of cookies.

Information from Cookies & Other Technologies

Silicon Harlem may use technologies such as cookies, pixel tags, web beacons, or similar, which are typically small blocks of code placed on websites and emails, to help us identify, track usage, access preference for our services, and otherwise track and understand campaign effectiveness and/or deliver targeted advertising.

How do we use the collected information?

We do not sell, trade, give or otherwise share our users’ private personal information without direct consent and knowledge. We do share information about you in the limited circumstances spelled out below and with appropriate safeguards on your privacy:

We do not sell, and have never sold, information that identifies who you are to anyone.  We share personal information with others:  

  • When you direct us to do so, including to authorize other users on your account
  • When required by law or to respond to legal process
  • To protect our property or rights or the safety of our employees, our customers, or other individuals

Third-Party Vendors

We may share information about you with third-party vendors who need to know information about you to provide their services to us and to you. This group includes vendors that help us provide our services to you (like payment providers that process your credit and debit card information) and those that help us understand and enhance our services (like analytics providers). When possible, we require vendors to agree to privacy commitments to share information with them.

If we share your personal information with other companies for their own marketing and advertising activities, we will first get your consent. This may be through opt-in or opt-out settings, depending on the type of personal information shared.

We may also share personal information that does not identify you with third parties for their own marketing and advertising purposes, which you can opt-out of. This mainly occurs when you interact with our websites and mobile applications that contain third-party cookies or other advertising trackers. To learn more about this, please read our Cookies Notice.

Aggregated and De-Identified Information

We may share information that has been aggregated or reasonably de-identified so that the information could not reasonably be used to identify you. 

Published Support Requests

We may share information if you send us a support request (for example, via a support email or through our support forums). We reserve the right to publish that request to help us clarify or respond to your request or to help us support other users.


While no online service is 100% secure, we work very hard to protect information about you against unauthorized access, use, modification, or destruction.

  • We use physical, electronic, and procedural safeguards to protect the personal information that you have shared with us.
  • We use standard methods of authentication to ensure that you may access, control, and secure your data.
  • We use industry-standard SSL encryption to protect data and data transmissions. Please note that using an SSL is not a guarantee that information may not be accessed, disclosed, altered, or destroyed by a breach of firewalls, secure server software, and the like.

If Silicon Harlem learns of a security breach, we may attempt to notify you electronically so that you can take appropriate protective steps. By using our sites, products, and services or providing personal information to us, you agree that we can communicate with you electronically regarding security, privacy, and administrative issues relating to your use of those sites, products, and services. We may post a notice on our applicable websites if a security breach occurs. If this happens, you will need a web browser enabling you to view the applicable Web sites. We may also send an email to you at the email address you have provided to us in these circumstances. Depending on where you live, you may have a legal right to receive notice of a security breach in writing. To receive free written notice of a security breach (or to withdraw your consent from receiving electronic notice), you should notify us at This email address is being protected from spambots. You need JavaScript enabled to view it..

Data Storage

All and any information that we gather from you is stored and processed on our secure servers or those of our trusted partners. We implement strict technological and procedural measures to keep your data safe and secure. We only store your data for as long as we need it to provide you with the services that you require, after which they are either deleted or anonymized. We may keep anonymized data regarding financial transactions, such as past invoices and/or contributions made to Silicon Harlem.

At any point in time, you have the right to request that we delete or obfuscate any data that may be used to identify you as an individual. However, please bear in mind that by doing so, you may be required to cancel all or a part of the services that we provide you as we may not be able to provide you with that service without certain data.

Changing Your Preferences and Personal Information

You can edit your account information with Silicon Harlem at any time. Most personal information you may provide is entirely optional. You can delete your account by visiting the applicable account deletion page; however, please note that some personal information, primarily your contact information, may remain in our records to the extent necessary to protect our legal interests, to maintain a history of past financial transactions or document compliance with regulatory requirements.

You have several choices available when it comes to managing information about you:

  • Limit the Information that You Provide: If you contact us you can choose not to provide the optional information. Please keep in mind that if you do not provide this information, we may not be able to fully respond to you.
  • Opt-Out of Electronic Communications: You may opt-out of receiving promotional messages from us. Just follow the instructions in those messages. If you opt-out of promotional messages, we may still send you other messages, like those about your account and legal notices.
  • Set Your Browser to Reject Cookies: At this time, Silicon Harlem does not respond to “do not track” signals across all our Services. However, you can usually choose to set your browser to remove or reject browser cookies before using Silicon Harlem’s websites, with the drawback that certain features of Silicon Harlem’s websites may not function properly without the aid of cookies.

Privacy Policy Changes

Silicon Harlem may change this privacy policy periodically. Silicon Harlem encourages visitors to frequently check this page for any changes to its Privacy Policy. If we make changes, we will notify you by revising the change log below, and, in some cases, we may provide additional notice (such as adding a statement to our homepage or sending you a notification through e-mail or your dashboard, (if available).

Contacting Silicon Harlem

We reply personally to all access requests. If you have a concern regarding any Silicon Harlem website, product, or service, or if you have specific concerns about this policy, or if you object to any sharing of your personal information that may be permitted under this policy, you may do so by writing to us via email at This email address is being protected from spambots. You need JavaScript enabled to view it.. Alternatively, we can be reached at our postal mail address.

We will take reasonable steps to accommodate your requests as they relate to the operation of Silicon Harlem. In some instances, it may be that honoring your requests will interfere with or preclude your ability to use our websites, products, or services or may require us to terminate our relationship with you.


If you have questions about privacy on this website, you can send us a message at This email address is being protected from spambots. You need JavaScript enabled to view it.